If you change your address you must notify us hello@study-at-home.co.uk as we will send your certificate out to the address we have on file.

You can download your certificate on completion of the course. If you require a printed certificate it is £25 (UK only) If you are taking a Qualification then you will need to email support for details of the timescales.

Yes, we can ship your course overseas for you, and tutor support is via email. If a course requires you to sit an exam, then make sure that there is somewhere you can sit the exam in your country, or be prepared to make travel arrangements.

Most of our courses do not require you to sit examinations, and are assessed through TMAs (Tutor Marked Assignments). There are a few exceptions so please get in touch and we'll be happy to advise you.

Yes, all tutors aim to give you feedback on your assignments within 10 working days, and respond to general queries within 48 hours. These are maximum estimates, and you do not usually have to wait this length of time..

We only allow students to post assignments in if the tutor agrees on whether the nature of the assignments requires physical materials to be sent in. Students generally submit assignments and receive their feedback by email. This is a simple, secure and effective method of communication.

Tutors can be contacted by email only, and all assignments must be submitted as email attachments. To receive your Welcome Letter and tutor contact information simply send an email to hello@study-at-home.co.uk with your NAME, POSTCODE and EMAIL.

If you cannot meet your monthly payments then please contact us as soon as possible. Failure to pay will affect your future credit rating.

You can pay in full or by instalments via our website. Our finance is offered via ourselves interest free. For more information see our finance page.

No, not usually, as your tutor and awarding body registration fees will have been paid out after 7 days. In some circumstances it might be possible, but there will usually be a fee associated with this.

Yes, if you notify us that you wish to cancel your course by emailing hello@study-at-home.co.uk and return it to us within 14 calendar days from receiving it, we can provide a full refund. We do ask that course materials are returned in good condition; otherwise this may affect your refund amount. For more information please read our Terms and Conditions carefully.

Yes, in most cases we can extend your course for a further 6 months for a fee. You have to arrange this directly with your tutor, and we will only allow one extension per course. For some courses extension will not be possible, as when a national qualifications syllabus expires. If you think you will need more than 12 months to complete, contact us before you enrol and we’ll let you know if an extension will be possible.

Most courses come with 12 months tutor support from the date of purchase, and we actively encourage you to complete within this time frame.

We do not have set term dates, so you can enrol at any time and study in your own time.